The latest I.T. technology enables data to be received directly from the motoring organisations at the touch of a button, saving valuable time and ensuring that the nearest and best resource is despatched every time and, most importantly, without delay.

All controllers have a vast knowledge of both the UK and national road systems and have the benefit of sophisticated technology to assist them with some of the remote areas of the country. Our own vehicle fleet is tracked real time using satellite technology enabling constant monitoring of the breakdown process.
		Our roadside vehicles are fitted with similar technology, enabling the control centre to pinpoint and dispatch breakdown locations directly to our roadside workforce within seconds .This ensures a rapid response every time.

We own your problem from start to finish. One call is all it takes.......

Westbourne Motors has invested heavily to provide a ‘state of the art’ control room facility to ensure that our company meets the rigorous demands of roadside assistance 24 hours a day, 365 days a year.

The control centre receives over 5000 calls for assistance each month from motoring organisations or from motorists stranded at the roadside. We provide excellent response times to ensure that stranded motorists are attended to within minutes.

Specialist training is given to all Control Centre staff with our cutting edge technology. Our I.T. systems ensure a rapid and accurate response to every call for help. All the work stations benefit from Email and internet access and are permanently staffed.

We are able to continuously update our clients with live information concerning our arrival times, and completion times, together with details of faults found with each vehicle if required. All telephone calls are recorded for security and training purposes and 90% of calls are answered within 60 seconds.

Westbourne Motors also provides “Call Handling” services for companies who are unable to provide overnight facilities for their customer base. Tailored to each individual companies requirements, Westbourne Motors will receive telephone calls and ensure that the information is recorded and the appropriate action taken to ensure that your company can operate throughout the night. You can be sure that you are in safe hands with Westbourne Motors.

For Emergency Assistance call 0870 224 1073

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