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Moving forward with our customers


Eighteen new faces have joined the existing 180 workforce to ensure customer service is not compromised ahead of the busiest working period. Recruitment has focussed on roadside repair with both qualified and trainee technicians appointed to support the Companys pledge to fix not tow. To maximise efficiency, in January, the Company will add a further five Vauxhall Vivaro service vans equipped with the latest J & J Conversion VRS equipment taking the service van fleet to over 60. Speaking about the intake, Richard Colburn, Managing Director commented - We have seen an increased demand for our services both in our traditional working areas and, in particular, further a field as customers request us the attend when resources are stretched for other operators. This intake will help us to assist our customers at peak times right across our working area. It has been a busy year for Westbourne firstly with the opening of its new Bristol Regional Service Centre followed by the acquisition of the Ontime Sussex operation and finally the move into the new Company Headquarters in Hickstead, West Sussex. Westbourne now operates from eight location across Southern England for both light and heavy commercial rescue and recovery.    
After forty plus years of successful trading Westbourne moved into its new fully refurbished Head Quarters site in Hickstead, West Sussex. The sites houses the Customer Contact Centre that receives and deploys over 160,000 roadside breakdowns across Southern England each year. The all new nine bay car and commercial repair centre will increase repair opportunities for all of Westbournes customers offering unrivalled while you wait facilities. The workshop features Bosch advanced diagnostics and Bosch trained technicians to quickly pin point faults on a wide range of modern motor vehicles.    
The new 2012 livery hits the road in August featuring the Westbourne Motoring Assistance brand. The revised design is bigger and bolder than before and matches the Company's bold plans to repair more cars than its competitors. The four Vauxhall Vivaro vans were added to the fleet of 180 plus vehicles aimed at fixing more cars at roadside complementing the existing repair facilities. All fearture the latest J & J Conversion VRS towing equipment to quickly remove major repair to our integrated workshop sites.    
The 2012 look receptions has now been unveilled in the Bristol branch with this theme to be offered across the Companies sites in 2013.    
Westbourne Motors opened its latest facilty in June 2012 this time covering the South West in the Fishponds area of Bristol. The site is conveniently situated close to the M32 but also only minutes from the centre of Bristol. Specifically designed to carry out repairs after breakdown the site offers a nine bay workshop for both car and commercial vehicle. The operation is approved by VOSA for class IV and class VII MOT testing. Our Workshop Operations Manager Peter Brown looks forward to welcoming Telephone 01179 585306   
Adding to the Westbourne heavy fleet is this 8 x 4 Daf equipped with a Dyson NRC sliding crane. This specialist vehicle was sourced to ensure swift and safe recovery of HGV vehicles involved in major accidents.   
Westbourne Motors has traditionally specialised in the lighter end of the market. Based from depots in East & West Sussex and Hampshire the Company operate a fleet of over 60 light commercial vehicles from 3500 to 18,000kg. Customer demand has initiated the decision to move into the heavy recovery market, ensuring the Company can offer all Motoring Organisations a total package. The unit has been launched in conjunction with three new fully equipped mobile workshops aimed at fixing more vehicles at the roadside. These will be coupled to the Company's existing service van fleet covering all counties across Southern England.   
Date Last Modified 21/12/2012  
 
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